OVERALL RESPONSIBILITIES:

Responsible for meeting and exceeding the expectations of all guests. The Banquet Server is responsible primarily for assisting in serving, setting-up, and clean-up of all banquet functions. This is a fast paced position that will involve constant customer interaction. To effectively assist food and beverage service, guest attention, and overall logistics of banquet events by way of set-up, clear communication and teamwork, while maintaining the company’s. Maintain a high standard for excellence, resulting in the overall success of banquet events.

ESSENTIAL FUNCTIONS:

Essential Functions (Duties include but are not limited to): 

• Maintain a professional appearance and mannerism
• Assist with set-up of tables, linens, chairs, etc, for full service of banquet events
• Provide excellent food and beverage service for banquet events
• Maintain knowledge of resort policies and procedures
• Maintain sense of urgency when on the service floor
• Maintain back of the house, front of the house and side work duties for overall
• Productivity of banquet events
• Maintain positive and professional attitude
• Seek council from management when needed or in question about an issue/incident
• Complete all other assigned duties when necessary
• Maintain clear and open communication between all staff members for overall event
• Success
• Follow Health and Safety practices at all times
• Knowledgeable of event menu items and their contents appropriate table settings and service ware, and the correct preparation and garnishing methods. 
• Ability to follow directions from banquet event orders. 
• Responsible for breaking down banquet rooms. 
• Ability to carry large and heavy trays on a continuous basis throughout a shift. 
• Reports needed repairs of unsafe conditions to supervisor. 
• Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner. 
• Follows up to ensure guest satisfaction. 
• Maintains supplies neat and organized to department standards. 
• Maintains security of equipment, keys and supplies issued each day. 
• Reporting missing articles, damage or mechanical problems restaurant/lounge area and equipment. 
• Provides a professional image at all times through appearance and dress. 
• Follows company policies and procedures. 
• Exposure to the elements of outdoors during banquets held outside
• NOTE: Other duties as assigned by supervisor or management

REQUIREMENTS: 

• Requires standing/walking/bending throughout shift and ability to lift up to 50 lbs. 
• Great customer service skills 
• Able to work all shifts and flexible schedules including weekends and holidays 
• Minimum of 18 years of age to serve alcoholic beverages and knowledge of ABC laws. 
• Excellent communication skills and an eye for detail and the ability to multi-task. 
• Ability to follow instruction and abide by guidelines are required.
• Mature judgment and professionalism in handling all matters
• Ability to read, write, and understand orders

ORAL OR WRITTEN REQUIREMENTS:

Basic English-language oral and written skills for understanding, interpretation, and completion of assignments. Effective oral communication skills necessary to provide courteous, responsive service to students, employees, and guests. 

WORKING CONDITIONS:

• Standing and walking during entire shift covering large areas
• Reaches, bends, stoops, lifts, shakes, stirs, pours, carries and pushes
• Lifts and carries supplies, tubs, and cases, weighing up to 50 lbs
• Essential hand/eye coordination
• Work is normally performed in a typical interior restaurant/bar/casino work environment
• Noise level is moderate to high
• Some banquets are held outdoors, exposure to heat, cold, wind and other associated elements of nature.
• Limited exposure to physical risk
• Moderate physical effort required
• Some tasks involve climbing stairs, bending, stooping, kneeling, and lifting 50 pounds, using proper lifting techniques.

MINIMUM EXPERIENCE:

Previous experience serving customers either in a restaurant or banquet setting. 

MINIMUM EDUCATION:

One to four years education at the high school level or equivalent education and experience that provides the required knowledge, skills and abilities.

BENEFIT PRIVILAGES:

• Competitive Wages 
• Health , dental, vision, life and other insurance after a 60 day waiting period. 
• Free unlimited golf rounds for all employees on Atlantic Dunes and Heron Point golf courses (cart fee applies) 
• Discounted room rates for employees and family at both the Inn & Club at Harbour Town and our Homes & Villas 
• Discounted food & beverage, resort apparel, and activities including fitness, tennis, and golf 
• Special employee events 
• Additional Voluntary Benefits available through Colonial Life available to Full Time and Part Time employees after 60 day waiting period 
• 401(k) with company match and Profit Sharing for all employees (must complete (1) year of service and 1,000 work hours to receive company match) 
• Employee Referral Program 
• Preferred Pricing on Tournament tickets to the RBC Heritage presented by Boeing